Click Here to find the most up-to-date list of retailers offering a product in your area. Please contact the store to confirm the product is currently on the store shelves.
We also sell directly to our consumers and ship our fruits straight to your doorstep. Please click here to build your super-fruit box.
Each product has a “Best-By” date printed to indicate the date that we guarantee the freshness and quality of the product. The product is still safe to eat after this date, but you may notice a change in quality.
Customer demand for our product is the most powerful. Ask to speak to a manager or the frozen buyer for the store. Then tell them our company name and what our product is. The more info you give them the better.
You can also email us at store@pitayafoods.com and give us the market or juice bar info for us to follow up:)
Shipping frozen fruit requires dry ice, an insulated cooler, and express shipping. To be resourceful and efficient with our cooler size, 8 frozen items in required per order.
In the rare case this might happen (wink wink); your request needs to be emailed to store@pitayafoods.com as quickly as possible, our cancellation window is very limited. Please supply your name and order number in the email.
If your order is still open in our system, we would be happy to edit the items for you. Please reach out to store@pitayafoods.com as quickly as possible as the editing window is very limited. Please supply your name and order number in the email.
If your order is processing or has shipped, we are unable to edit the items.
To ensure our healthy fruits arrive to you frozen, we pack them in an insulated cooler with dry ice. Guaranteed to keep fruit frozen for 72 hours after shipping.
We ship all orders via FedEx or UPS. When your order is shipped from our warehouse, your order will arrive at your door in 3 business days or less. Once delivered, please place your Pitaya packs in your freezer.
Orders going to a business address will ship Monday - Tuesday and take roughly 1-3 days to arrive when shipped. Orders going to a residential address will ship Monday - Tuesday and take roughly 1-3 days to arrive when shipped. If you have any questions about shipping or would like an estimated delivery, please contact us at store@pitayafoods.com.
When your order is ready to ship, our warehouse packs the order and then creates a FedEx or UPS tracking number which is emailed to you later that same day. If you do not get a tracking number emailed to you, please email us at store@pitayafoods.com and we will provide you with one. Please also check your email junk folder before contacting us as they sometimes end up there.
As long as your Puree Smoothie Packs are cold, they are still 100% fresh and eatable. If you don’t want to enjoy them right away, place them in the freezer the ensure freshness.
As long as items are cold, they are still 100% fresh and eatable. If you don’t want to enjoy them right away, place them in the freezer to ensure freshness.
Please take a look at any notes FedEx may have made in your Tracking History (i.e. Left at Front Door or photo showing where package was left). If you’re still unable to locate the package, please contact FedEx (1-800-463-3339).
If your shipping address is in an apartment complex or office building, we’d recommend checking in with your neighbors, front desk attendant, property manager, and/or mail room.
Please verify that your shipping address is correct on the order confirmation email you receive from us. If you find that your address is incorrect, and your order is still open in our system, we would be more than happy to update the shipping address on your order.
If your order is processing or has shipped, we are unable to update the shipping address, due to the challenges of rerouting a package mid-transit.
Due to the fact that Pitaya Foods products are perishable food items, all sales are final. In the event that your order does not arrive to your satisfaction, please contact us at store@pitayafoods.com with your order number and any additional details. A photo of any issue is required for any potential refund.
Due to the fact that our fruits are perishable, absolutely no refunds or exchanges, all sales are final. Freshness is guaranteed for 80 hours after shipping. Most packages will be delivered within 60 and maximum 72 hours of shipment.
Please check your tracking information after ordering and make arrangements to be available for delivery, or be able to receive them and place them in the freezer less than 6 hours after they are delivered.
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Frozen Items Minimum
Shipping frozen fruit requires dry ice, insulated cooler and express shipping. To be resourceful and efficient with our cooler size, 8 frozen items is required per order : )
